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Consultations
This policy explains how a reading is arranged, delivered and changed. It applies to every reading booked through this site.
Readings are paid for at the time of booking. Payment secures your reading, not a particular time: once your payment is received our team arranges your slot and confirms it with you, normally within the window shown when you booked.
When you book, you choose how the reading is delivered. A voice or video call takes place on Zoom at the time we confirm with you. A voice message is recorded and made available in your account, where you can play it as often as you like. An instant reading is recorded and delivered within the window stated at booking, without a scheduled appointment.
An Instant Reading has no appointment. It is recorded and delivered within the window shown when you book, measured from the moment your payment is received. If it has not arrived within that window, contact support and we will either deliver it promptly or refund it.
Scheduled readings can be rescheduled or cancelled up to the notice period shown on the reading. Cancelling within that notice period restores your booking credit. A cash refund, where eligible, is handled separately under the refund policy.
A recorded reading cannot be cancelled once it has been delivered, because the work is already complete. If it has not yet been delivered, contact support and we will cancel it and restore your credit.
Readings are offered for personal reflection. They are not a substitute for professional medical, psychological, legal or financial advice, and no particular outcome is promised or guaranteed. You remain responsible for your own decisions.
Readings are available to adults aged 18 and over. We do not offer readings concerning a third party who has not consented, or readings intended to diagnose illness or predict death.
The questions you submit are shared only with the guide preparing your reading. Live sessions are not recorded unless both you and your guide agree in advance.
If anything here is unclear, contact support before you book.