Refund and cancellation policy

How to request help

Email thehealingfeatheracademy@gmail.com or open Support from your account. Include your registered email address, order number, the item concerned and the reason for your request.

Submitting a request does not itself confirm eligibility. We will review the order, access or fulfilment history and the terms displayed when you purchased.

Failed, duplicate or unauthorised payments

A failed payment that was debited is normally reversed automatically by the bank or payment provider. If the order remains unpaid after the provider’s reconciliation period, contact us with the payment reference.

Verified duplicate payments are refunded to the original payment method. Report a suspected unauthorised payment promptly to both your bank and us.

Courses and digital products

You may request cancellation within seven days of payment if meaningful digital access has not been used. A course or download is normally not refundable after substantial viewing, completion, certificate issue, file download or other consumption, except where the content is defective, unavailable as promised or applicable law requires a remedy.

If we permanently withdraw paid content during its promised access period and cannot provide a reasonable replacement, we will offer an appropriate refund or account credit.

Consultations and readings

The cancellation and rescheduling deadline shown on the consultation applies. An eligible cancellation restores the relevant booking credit; any eligible cash refund is returned separately.

A delivered recording, completed consultation or missed appointment after the cancellation deadline is not normally refundable. If we cancel or fail to deliver within the promised window, you may choose rescheduling, restoration of credit or a full refund for the affected service.

See the Consultation policy for booking-specific rules.

Live sessions and events

Unless the event page states a different deadline, cancellation requests must reach us at least 24 hours before the scheduled start. A replay or transferred seat may be offered where stated. If we cancel an event and do not reschedule it or provide the promised replay, the affected payment will be refunded.

Packages and memberships

An unused package may be considered for cancellation within seven days of purchase. Once a package credit, included course, resource, event or membership benefit is used, any refund depends on the unused value and terms shown at purchase.

Cancelling a membership stops future renewal. It does not normally refund the active billing period or remove access before its stated end date, except where required by law or where the service was not supplied.

Physical Shop orders

You may cancel a physical order before dispatch. After dispatch, cancellation may not be possible. Report a wrong, damaged or materially defective item within seven days of delivery, with clear photographs and the order number.

Approved returns must be unused, in original condition and securely packed unless the item was delivered damaged or defective. Personalised, hygiene-sensitive or opened consumable items cannot be returned unless defective or incorrectly supplied.

Refund timelines

We aim to decide a complete request within five business days. Once approved, we initiate the refund to the original payment method within five to seven business days. Your bank or payment provider may take an additional five to ten business days to display the credit.

Delivery charges are refunded when the entire order was cancelled before dispatch or when the return resulted from our error. Otherwise, original and return delivery costs may be excluded where lawful and disclosed.

Your consumer rights

This policy does not limit any non-excludable remedy available under applicable consumer law. Contact us if the circumstances of your purchase are not covered clearly above.