Shipping and delivery policy

Physical products

Physical Shop orders are currently delivered to serviceable addresses in India. Available delivery methods and charges are shown before payment.

We normally prepare an in-stock order for dispatch within two to four business days. Estimated delivery is generally five to ten business days after dispatch; remote locations, public holidays, severe weather or carrier disruptions may take longer.

Charges and taxes

The checkout summary shows the product amount, discount, delivery charge, included tax and final payable total before you confirm payment. We do not add an undisclosed delivery charge after payment.

Dispatch and tracking

When carrier tracking is available, it appears in your order or is sent to your registered contact details. A dispatch estimate is not a guaranteed arrival date. Contact us if tracking has not moved for an unreasonable period.

Address and delivery attempts

Provide a complete name, phone number, address and postal code. Contact us immediately if an address is wrong. We cannot promise a change after dispatch.

Additional carrier charges caused by an incorrect address, refusal or repeated failed delivery may be payable before redispatch. We will not request an OTP or payment PIN to complete delivery.

Lost, damaged or incorrect orders

Check the parcel promptly. Email thehealingfeatheracademy@gmail.com within seven days of delivery if an item is wrong, damaged or materially defective, including the order number, packaging photographs and item photographs. We will investigate and arrange a replacement, return or refund where eligible under the Refund and cancellation policy.

Courses and digital products

Courses, downloads and other digital access normally become available in your Academy account after confirmed payment. An email may also confirm the purchase, but your account order is the authoritative access record.

If payment is confirmed but access does not appear, avoid paying again. Refresh the order status and contact Support with the order number.

Consultations, live sessions and packages

A paid consultation request or booking appears in your account. The confirmed date, time, timezone and joining or delivery instructions are provided separately. Buying a consultation credit does not reserve a time unless the confirmation explicitly says so.

Live-session registration, package credits and membership access appear after payment confirmation according to the offering description.

Delivery support

For delivery help, use Support from your account or email thehealingfeatheracademy@gmail.com with your order number.