Terms and conditions

Acceptance and eligibility

By creating an account, placing an order or using the platform, you agree to these terms and the policies linked from them. If you do not agree, do not purchase or use the affected service.

You must provide accurate account and billing information. Consultations and tarot-related readings are available only to adults aged 18 or over. A parent or lawful guardian must supervise any permitted use by a minor.

Your account

You are responsible for protecting your login details and for activity under your account. Do not share paid access, impersonate another person or use another customer’s payment method without permission.

We may restrict access where reasonably necessary to protect learners, comply with law, investigate misuse or resolve a payment dispute. We will preserve valid order, certificate and payment records as required.

Offerings, prices and availability

Descriptions, inclusions, eligibility, access periods, delivery estimates and prices are shown on the relevant offering page. Prices are displayed in Indian rupees and state whether taxes are included. The final payable amount, including any delivery charge or discount, is shown before payment.

Availability, schedules and stock can change. If we cannot fulfil a confirmed paid order, we will offer a reasonable replacement, rescheduling option, account credit or refund as appropriate.

Payments

Payments are processed by Razorpay or another payment provider displayed at checkout. We do not store your full card number, CVV, UPI PIN or banking password. A purchase is confirmed only after we receive reliable payment confirmation.

Do not submit repeated payments while an order is marked processing. Duplicate or reversed payments are handled under our Refund and cancellation policy.

Access, bookings and delivery

Digital access normally appears after payment confirmation. Live sessions and consultations are subject to the time, joining window and cancellation terms shown on the offering. Physical goods are delivered under our Shipping and delivery policy.

You are responsible for providing a deliverable address, correct contact details and a device and connection suitable for digital services.

Memberships and renewals

If you choose a recurring membership, the price, billing frequency and renewal terms are shown before acceptance. You may stop future renewal from membership management. Unless law or a displayed offer provides otherwise, cancellation stops the next renewal and does not retrospectively refund the current period.

Community conduct

Keep discussions respectful, relevant and safe. Do not post unlawful, threatening, discriminatory, deceptive or privacy-invasive material; advertise without permission; or upload content you do not have the right to share.

We may moderate, hide or remove content and restrict participation when reasonably necessary to enforce these standards.

Intellectual property

Course videos, lessons, recordings, downloads, artwork, branding and platform software are owned by or licensed to Healingfeather Academy. A purchase gives you a personal, limited, non-transferable right to use the content during the stated access period. It does not permit copying, resale, public screening, redistribution or creation of competing material.

Important disclaimer

Spiritual education, meditation, tarot and consultations are offered for learning and personal reflection. They are not a substitute for qualified medical, mental-health, legal, financial or emergency services. No specific personal, health, relationship or financial outcome is guaranteed.

To the extent permitted by law, our liability is limited to the amount paid for the specific offering giving rise to the claim. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes and applicable law

We may update these terms to reflect service or legal changes. The effective date identifies the current version. Material changes will apply prospectively unless law requires otherwise.

These terms are governed by applicable laws of India. Courts and consumer authorities with lawful jurisdiction may hear disputes.

Contact

Questions about these terms can be sent to thehealingfeatheracademy@gmail.com or through our Contact us page.