Privacy
Privacy policy
Healingfeather Academy respects your privacy. This policy explains the information we collect, why we use it, when it is shared and the choices available to you.
Effective 9 October 2026
Information we collect
- Account details such as name, email address, phone number, password credentials and verification status.
- Learning preferences, course progress, notes, bookmarks, quiz or assignment activity and certificates.
- Order, invoice, delivery, membership, event, package and consultation information.
- Questions or context you voluntarily provide for a consultation, community post or support request.
- Technical records such as IP address, browser, device, timestamps, pages requested and security events.
- Cookie or similar storage needed for sign-in, preferences, cart continuity, security and permitted analytics.
Payment information
Payments are processed by Razorpay or the payment provider identified at checkout. The provider receives the information required to authorize and reconcile the transaction under its own privacy terms.
We receive transaction identifiers, status, amount and limited method information needed for orders, invoices, refunds and fraud prevention. We do not store your full card number, CVV, UPI PIN or online-banking password.
How we use information
- Create and secure your account and restore the destination you intended to visit.
- Provide learning, bookings, purchases, certificates, support and community features.
- Process, verify and reconcile payments, refunds, access and deliveries.
- Send essential verification, order, booking, service and security messages.
- Personalise relevant learning recommendations using your chosen preferences.
- Prevent abuse, investigate failures, maintain records and comply with law.
- Send marketing only where you have consented or applicable law otherwise permits it.
Retention
We retain account and service information while your account is active and for a reasonable period afterwards. Transaction, tax, invoice, fraud and dispute records may be retained for the period required by Indian law, payment-provider obligations or legitimate claim handling. Consultation context and support attachments are deleted or anonymised when no longer reasonably needed.
Security
We use access controls, secure cookies, encrypted network connections, restricted service identities, private storage and monitoring appropriate to the nature of the information. No online system is completely risk-free; please use a unique password and tell us promptly if you suspect unauthorised access.
Your choices and rights
You can update profile and preference information, manage notification choices and request access, correction, export or deletion from Account → Privacy. You may also email us. Some records must be retained for legal, security, payment or dispute purposes.
You can withdraw optional marketing or analytics consent without losing core purchased services. Essential account, security and transaction messages cannot be disabled while relevant.
Children
The platform is not directed at children under 13. Consultations and tarot-related readings are only for adults aged 18 or over. If you believe a child provided personal information without appropriate authorisation, contact us so we can investigate and take appropriate action.
Policy changes
We may update this policy when our services or legal obligations change. The effective date at the top identifies the current version. Material changes will be communicated through the platform or an appropriate direct notice.
Privacy contact
For a privacy question or grievance, email thehealingfeatheracademy@gmail.com with the subject “Privacy”. You may also use the details on our Contact us page.